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			<p id="updated">Posted  on 03/07/09</p>
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			<h2>Mark of a leader: Effectively saying &#39;I'm sorry'</h2>
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 WALLACE IMMEN
									
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			I'm sorry.These simple and direct words have the power to not only defuse resentment but also to raise leaders' credibility.But it's remarkable how many leaders are lousy at saying them and at owning up to their mistakes, says John Kador, author of the new book, Effective Apology: Mending Fences, Building Bridges and Restoring Trust. 
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