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In downtown Toronto, an elderly man finds his way to an emergency ward late in the evening.

Read article If Canadians want to realize the benefits of electronic health records, it's up to the public to demand them

Bringing lasting enhancements to Canada’s health care system
By The Honourable Tony Clement, Minister of Health

Doctors' offices and patients see benefits
When a drug is recalled, informing patients quickly is vital.

Technology overcomes geography
For the many Canadians who live outside of the major urban centres, accessing critical health care often involves the emotional and financial trauma of leaving family and home behind...

Better management, accountability improves access for patients
Grace De Jong's breast cancer was successfully treated by lumpectomy in 1999, but recently she began experiencing new symptoms.

SARS outbreak illustrates impediments of antiquated system
Forty-four people would die of SARS in Canada in 2003; a total of 442 probable and suspected cases would occur.

Online patient portal opens new doors
Experts say self-management combined with early intervention of health care teams can delay the progression of kidney disease in the pre-dialysis stage.

Canada Health Infoway News and Resources Infoway Business Plan 2007-2008 (PDF)
Electronic Health Records: Transforming health care, improving lives.

2015: Health Care At a Glance (PDF)
An overview of the strategy for the next ten years of investment in healthcare information systems

Infoway Annual Report 2006-2007 (PDF)
EHR…at the crossroads of success.

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IT could be a matter of life and death

IT could be a matter of life and death

In downtown Toronto, an elderly man finds his way to an emergency ward late in the evening. The ER doctor tries to determine his patient's medical history, but the man is disoriented and his responses incoherent. As a result, the doctor is left with a single, risk–laden option – prescribing drugs to address his patient's condition without knowing which other medications he may take.

In a small village in Nova Scotia, a child falls from her bike, banging her head on the pavement. Her frantic parents rush her to the small local hospital. There is a CT scanner – but no radiologist is available to read the film. The little girl is transported to Halifax, delaying what could be life–saving treatment.

A patient with chronic diabetes grows increasingly frustrated attempting to co–ordinate the advice and care of various specialists. As her care narrows to treating emergencies, her condition worsens, putting her at risk of complications as severe as amputation, blindness and heart failure.

We have the technology," says Richard Alvarez, president and CEO of Canada Health Infoway, a non–profit organization funded exclusively by the Federal Government that serves as a catalyst for electronic health record systems across Canada. "Today, in some parts of Canada, the elderly man could have been treated by a doctor who was able to access his entire prescription record; the little girl's CT scan could have been transmitted from her local hospital to a leading neurologist for interpretation and treatment recommendations; the diabetic patient could have an integrated plan to maintain her long–term health and prevent potentially devastating complications."

As the Canadian population ages and the prevalence of chronic diseases increases, our health care system is under siege. Wait times are a primary concern for Canadians, and demand continues to grow. (Twenty per cent of the population will be 65 or over by 2031. By 2010, one in 10 Canadians is expected to have diabetes.)

To overcome these challenges, it is essential that Canada's health professionals have the tools they need. But with more than 40,000 different kinds of points of care within the health care system, it won't happen by accident.

One health care consumer, speaking about his mother's last years, said, "I can't imagine any justification for the continued inefficiencies of paper records. Contrast my mother's experience in the health system – repeating her medical history over and over to different care providers – with the rest of her life. She had an oxygen tank, so when she called the cab company, her number flashed up on the dispatcher's screen and a non–smoking car was dispatched to her home. She didn't even have to speak. The driver knew he had to knock on the door – loudly – and help her to the car. The price was set ahead of time, and the bill was sent directly to me in another city. She used to say that even the video store kept better track of her than her doctor did."

Fortunately, situations like this are changing. "With more than 230 e–health projects from coast to coast, all provinces and territories are aggressively pursuing what needs to be done – from developing telehealth services in remote regions, to providing patients with chronic kidney disease with online portals to better manage their health," says Mr. Alvarez. "They are pursuing their plans within a common framework so that best practices and successful systems in one jurisdiction can be shared or replicated in another, reducing risk and development costs, and speeding up progress."

By 2010, when Infoway's initial seed money is completely invested, 30 million Canadians will have access to at least some of these new clinical systems; close to 15 million will have a complete electronic health record that integrates all of these systems, providing an accurate history of medications, lab tests, diagnostic images, hospital summaries and immunizations.

Two recent studies estimate that $350 per person, spread over 10 years, is needed to complete this transition in Canada and will deliver a significant return on investment, saving $6 billion to $7 billion each year, when fully implemented.

"We are at a crossroads in Canada," says Mr. Alvarez. "We have established strong momentum and a solid track record. We know what needs to be done, and we know how to do it. To finish the job – to transform our health care system – we need the continued support and commitment of governments, health care providers and patients and their families. This is a good health care decision, and an excellent business proposition."

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