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Canadian mining company Falconbridge Inc. had a big problem in the early 1980s. Its operations in war-torn Zimbabwe were in chaos.Rebels opposing leader Robert Mugabe were firing at Falconbridge's Blanket gold mine security force with rocket-propelled grenades. Workers there were also getting hungry, with food provisions running low due to blockades. Thirteen-thousand kilometres away in Toronto, Falconbridge's chief executive didn't mess around. Bill James flew 24 hours to Zimbabwe and went straight to the dictator's office.